SafeZone-edge is available through a network of leading distributors and value added resellers (VARs). These organisations are members of the Digital Barriers ‘Edge-Intelligent Partnerships Programme’, which provides a range of tools for effective pre-sales support. The product is not available direct from Digital Barriers and channel distribution is a central principle of the SafeZone-edge proposition.

Absolutely.

Download the SafeZone-edge zip package from the download area of the support site. This package contains:

Please follow the instructions in the SafeZone-edge Install & Setup Quick Start Guide to load the trial license (obtained within step 2) onto the Axis device and to configure the SafeZone-edge application.

Obtain a trial license file for your compatible AXIS device from the Axis license registration website. You need to log in with your Axis account and enter the camera serial number (MAC address) and choose 'SafeZone-edge' as the application. The trial license is valid for 60 days.
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Verify that your camera installation meets the pre-requisites outlined in 'SafeZone-edge Requirement Guide' and follow the steps in the 'Quick Start Guide' to get started.

The Edge-Intelligent Partnerships Programme is designed to support distributors, resellers and installers of SafeZone-edge and other products. It includes a range of resources to aid sales and delivery – for projects both large and small. The key principles of the scheme are simplicity and inclusiveness with practical support. The programme is designed for leading trade organisations and installers across the security and surveillance industry. Edge-Intelligent products are designed for specialist system integrators with mission-critical requirements, through to more commercial installers that require effective, simple and affordable products.

Unlike some channel partnership schemes, the Edge-Intelligent Programme is designed to be simple and inclusive for its members. The objective is to provide practical promotional backing, product updates and support resources to any organisations that are actively selling or seeking to promote SafeZone-edge or other edge-intelligent products from Digital Barriers. Basic registration is all that is required to become a member of the programme – and unlike many other similar schemes, there is no upfront training requirement or recurring certifications.

Initial installation and licencing of the SafeZone-edge product is dependent on the device platform but the process is designed for simplicity. Since the application is embedded on a camera or encoder, there is no server-based processing capacity involved in installing, preparing or maintaining the application. For example, when deploying the application on the AXIS platform, software installation and licence key activation is performed through the SafeZone-edge Setup Interface.

Once the licence files have been installed, SafeZone-edge can be calibrated and setup. The SafeZone-edge Setup Interface incorporates a multi-camera installation feature that allows an installer to deploy the application onto several devices in a single click. For details on downloading and accessing installation and licence files, please refer to the Quick Start Guide that is appropriate to your device platform.

SafeZone-edge is designed for extremely simple configuration and operation with an intelligent automated Setup Interface to minimise manual effort and input. As such, support needs are kept to an absolute minimum. Most questions or issues can be resolved through online self-service resources and FAQs. You can also use this support site to submit a ticket and we will be glad to assist you in a timely manner. The site also provides access to the latest product information.

Edge-Intelligent products, such as SafeZone, are designed to be simple to use as well as affordable. For many organisations, the freely available self-service support resources will be sufficient to troubleshoot typical issues or questions encountered during installation or operation. For others with more bespoke support needs or complex deployments, the credits based systems allows for ‘metred’ access to a team of product support engineers. This ensures that only the organisations that require this support level are required to pay for it, ensuring that the product price remains extremely competitive with no recurring maintenance or support fees.

Digital Barriers allows transfering the license to a new camera if the original camera is broken and the license has been bought from less than one year.
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The procedure is the following:
1. Open a ticket on SafeZone support site with Axis Serial number (mac address) of broken camera.
2. We will deactivate license for the broken camera and send you a license code that you can use to generate license key for a new camera.