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Troubleshooting - Installation
Troubleshooting - Installation
Updated over a week ago

I cannot execute the product installers.

  • Make sure you are an Administrator of your computer, and you should right-click on the executable and select "Run as Administrator..."


There is a windows message saying the installation was incorrect

  • Windows Compatibility Assistant has detected a possible problem with the installation.

  • Confirm that the installation is correct anyway and proceed


It is impossible to run SafeZone-edge Setup.

  • Ensure you have administrator rights.


I cannot get the license from the Axis web site

  • If the Axis website is not able to deliver a license for your device, please submit a ticket with the following information:

    • MAC address of the camera

    • License activation code


There is a windows message saying it is impossible to install the software.

  • Verify that the Windows operating system matches that specified in the requirements.


Installation fails during installation of XVID.

  • Delete the xvid folder in C:\Program Files (x86) and try installing again.


The installer package suddenly crashes after the EULA display. There is a Windows error message telling that the application exited in an unusual way. It is impossible to close the installer.

  • Open task manager and kill all “msiexec.exe” processes. Then kill the installer process and restart the installer.


My distributor gave me a license code, how can I get the product key from this code?

You have to go to the Axis Licensing Site

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