Problem

Possible reason

Solution

There is a windows message saying the installation was incorrect.

The operating system on the laptop or PC is not compatible.

Verify the Windows operating system matches that specified in the requirements.

Windows Compatibility Assistant has detected a possible problem with the installation.

Confirm that the installation is correct anyway and proceed.

Problem

Possible reason

Solution

Problem opening SafeZone-edge Setup.

You do not have sufficient windows user rights.

Ensure you have administrator rights.

It is not possible to add a camera.

Camera connection parameters e.g. IP address, password, are incorrect.

Verify the parameters entered are correct and repeat.

The camera cannot be seen from the users computer.

Use a web browser to browse to the IP address of the camera, to confirm whether it is available. If you cannot see it then the camera has not been correctly installed on the network, or the computer does not have access to the network which the camera is on.

Loss of video streams in the SafeZone-edge Setup.

Video Source is no longer available.

Use a web browser to check if the camera is available.

The video source has been interrupted and has not refreshed on the display.

Click on the tile where the stream should be and resize the interface and the stream should come back.

The automatic calibration does not work or yields bad results.

Pre-requisites are not met.

Make sure the SafeZone-edge requirements are met (see “SafeZone-edge for Axis cameras Implementation Guidelines” document).

There are other moving objects in the scene used for the automatic calibration such as cars, trees or other persons.

Repeat the auto-calibration, or perform the calibration using the “Manual” method.

The field of view is cluttered making the person walking in front of the camera partially hidden a lot of the time.

Perform the calibration using the “Manual” method.

The field of view is small like indoor corridors, rooms or outdoor entrances.

Perform the calibration using the “Manual” method.

The capture video was not properly recorded because of insufficient disk space.

Check that there is adequate disk space and that the application has permission to save the video recording on the computer where the SafeZone-edge interface is running.

The overlay is not displayed in SafeZone-edge Setup even though the analysis is running.

A firewall is blocking the reception of the overlay.

Configure the firewall in order to allow the overlay to pass through.

An anti-virus program is blocking the reception of the overlay.

Configure the anti-virus in order to allow the overlay to be received.

No alarms are triggered in the Safezone-edge setup on the configuration computer even though the analysis is running and the overlay is visible.

Although the target is in the scene it not matching a conditional scenario e.g. not moving from one zone to another in the zone crossing scenario.

Make sure the scenario is correctly specified, including conditions.

Poor camera image.

Make sure the SafeZone-edge requirements are met (see “SafeZone-edge for Axis cameras Implementation Guidelines” document), that the calibration is precise enough, that sensitivity is high enough.

When the Safezone-edge Setup Interface is closed and reopened the previously added cameras are no longer present.

Added camera list is currently not automatically saved.

Save the site using the “SAVE SITE” feature in the applications section before closing the SafeZone-edge Setup, and then reload the site when opening the SafeZone-edge Setup.

Problem

Possible reason

Solution

A target enters the sterile zone and causes multiple alerts to be raised.

The duration of the Post-alarm time is too short.

Adjust the Post-alarm time in the “Outputs” section. Please refer to the Setup Guide.

A potential target enters the sterile zone but does not raise an alert – missed detection.

Contrast of the object against the background in the scene is too low.

Make sure the SafeZone-edge requirements are met (see “SafeZone-edge for Axis cameras Implementation Guidelines” document).

There is inadequate lighting in the scene or the low light performance of the camera is insufficient.

Make sure the SafeZone-edge requirements are met (see “SafeZone-edge for Axis cameras Implementation Guidelines” document).

SafeZone-edge has the sensitivity set too low

Increase the sensitivity in the global scenario parameters.

The calibration is not precise enough.

Verify the calibration of the camera. Please refer to the Setup Guide.

Although the target is in the scene it is not matching a conditional scenario e.g. not moving from one zone to another in the zone crossing scenario.

Make sure the scenario is correctly specified, including conditions.

The target is detected but is incorrectly classified (person as vehicle or vehicle as person).

The camera height, positioning or orientation is incorrect.

Make sure the SafeZone-edge requirements are met (see “SafeZone-edge for Axis cameras Implementation Guidelines” document).

The camera is too far away from the zone.

Make sure the SafeZone-edge requirements are met (see “SafeZone-edge for Axis cameras Implementation Guidelines” document).

Calibration is not precise enough.

Verify the calibration of the camera. Please refer to the Setup Guide.

SafeZone-edge generates an alarm when there is not an intrusion into the sterile zone.

Sensitivity of analysis is too high.

Decrease the sensitivity. Please refer to the Setup Guide.

Calibration is not precise enough.

Verify the calibration of the camera. Please refer to the Setup Guide.

Wrong camera height, positioning or orientation.

Make sure the SafeZone-edge requirements are met (see “SafeZone-edge for Axis cameras Implementation Guidelines” document).

Camera is moving e.g. swaying, vibrating

Install the camera in a more stable environment.

Vegetation or other moving objects (e.g. flags) close to the camera

Remove the offending items from the camera field of view (note objects that are constantly in the scene but are not close to the camera will be ignored by SafeZone).

Insects are crawling on or near the camera lens

Deter insects where possible from encroaching on or near the camera lens.